Storage Penge Terms and Conditions of Service
These Terms and Conditions set out the basis on which Storage Penge provides removal and storage services to consumers and business customers within the United Kingdom. By requesting a quotation, making a booking, paying a deposit or allowing our team to commence work, you agree to be bound by these Terms and Conditions.
If you do not agree to these Terms and Conditions, you must not proceed with your booking or use our services.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Company refers to Storage Penge, the provider of removal and storage services.
1.2 Customer refers to the person, firm or company requesting services from the Company.
1.3 Services means any removal, transport, loading, unloading, packing, unpacking, storage, handling, or related services provided by the Company.
1.4 Goods means the items and property which are the subject of the Services.
1.5 Contract means the agreement between the Company and the Customer for the provision of Services, incorporating these Terms and Conditions and any written quotation or confirmation issued by the Company.
1.6 Storage Facility means any premises used by the Company for the storage of Goods.
2. Scope of Services
2.1 The Company provides removal and storage services for domestic and commercial customers, including moving, transportation, short term and long term storage, and related handling services.
2.2 The exact scope of Services will be set out in the quotation or confirmation provided by the Company. Only those tasks expressly listed are included. Any additional work requested on the day of service is subject to availability and additional charges.
2.3 The Company reserves the right to refuse to carry or store any Goods that are prohibited under these Terms and Conditions or under applicable law, or which the Company reasonably considers unsafe, illegal, or unsuitable for carriage or storage.
3. Booking Process
3.1 All bookings are subject to availability and are not confirmed until the Customer has accepted a quotation from the Company and, where required, paid any deposit specified in the quotation or booking confirmation.
3.2 The Customer may request a quotation by providing accurate details of the property locations, access conditions, size and nature of the Goods, special items, and any other relevant information. Quotations are based on the information supplied by the Customer and the Company is entitled to rely on that information.
3.3 The Company may revise a quotation or refuse to proceed with a booking if the information provided by the Customer is incomplete, inaccurate, or misleading, or if site conditions materially differ from those described at the time of quotation.
3.4 The Customer is responsible for ensuring that all necessary consents, permissions, parking arrangements and access provisions are in place for the dates and times of the Services. Any parking charges, permits or penalties arising from insufficient arrangements may be charged to the Customer.
3.5 Bookings may be made for removal services, storage services, or a combination of both. For storage-only bookings, the Customer must arrange delivery or collection of Goods at times designated or agreed by the Company.
4. Quotations and Pricing
4.1 Unless otherwise stated in writing, quotations are provided free of charge and are valid for a limited period from the date of issue. The validity period will be indicated on the quotation or communicated to the Customer.
4.2 Quotations are exclusive of insurance for high value items, parking charges, tolls, congestion or clean air zone charges, customs duties, and any additional services not expressly listed.
4.3 The Company may adjust the price if:
a. The Customer requests additional services or changes to the agreed Services.
b. The move or storage is delayed by the Customer or by circumstances beyond the Company’s reasonable control.
c. Access to premises is restricted, unsafe, or significantly more difficult than stated at the time of quotation.
d. There are unforeseen additional Goods to be moved or stored.
4.4 Any waiting time, additional labour, or extra journeys required due to Customer delays or inadequate preparation may be charged at the Company’s standard rates.
5. Payments and Charges
5.1 The Customer must pay charges in accordance with the quotation and any subsequent written variations agreed by the Company.
5.2 Unless otherwise agreed in writing:
a. For removal services, full payment is due no later than the last working day before the service date, or immediately upon booking where short notice applies.
b. For storage services, the initial storage period and any applicable fees are payable in advance, with recurring charges payable in accordance with the Company’s invoicing schedule.
5.3 Payment methods accepted by the Company will be communicated at the time of booking. The Company is under no obligation to commence or continue Services where payment has not been received or cannot be verified.
5.4 If the Customer fails to make any payment on the due date, the Company may:
a. Suspend or cancel the Services.
b. Charge interest on overdue sums at the rate permitted by applicable law.
c. Exercise a lien over the Goods and retain possession until all outstanding sums have been paid in full.
5.5 All amounts payable under the Contract are exclusive of any applicable taxes, which will be charged at the prevailing rate where applicable.
6. Cancellations and Amendments
6.1 The Customer may cancel or amend a booking subject to the following provisions.
6.2 For removal services, if the Customer cancels:
a. More than seven days before the scheduled service date, the Company may refund any prepayments, less any reasonable administrative costs.
b. Between seven days and forty eight hours before the scheduled service date, the Company may charge a cancellation fee up to a defined percentage of the quoted price to cover allocated resources and planning.
c. Less than forty eight hours before the scheduled service date, the Company reserves the right to charge up to the full quoted price.
6.3 For storage services, the Customer may terminate storage by giving notice in accordance with the minimum notice period specified in the storage agreement or invoice. Where no period is specified, a minimum of fourteen days written notice is required. Storage fees will remain payable until the end of the notice period and removal of all Goods from the Storage Facility.
6.4 The Company may cancel or reschedule the Services if:
a. The Customer fails to make due payment.
b. The Company reasonably considers that it is unsafe or unlawful to proceed.
c. Circumstances beyond the Company’s reasonable control prevent performance of the Services.
6.5 In the event of Company cancellation due to factors within the Company’s control, the Company will refund any prepayments for Services not performed. The Company will not be liable for indirect or consequential losses arising from any cancellation or rescheduling.
7. Customer Responsibilities
7.1 The Customer is responsible for:
a. Providing accurate and complete information relevant to the Services.
b. Ensuring adequate access for vehicles and staff at all relevant properties and locations.
c. Packing Goods safely and appropriately, unless packing services are expressly included in the Contract.
d. Labeling fragile items and advising the Company of any items of special value, sensitivity, or requiring particular handling.
e. Ensuring that Goods are ready for collection at the agreed time and that someone is present to grant access and sign any documentation.
f. Complying with all applicable laws, including waste and environmental regulations.
7.2 The Customer must not include in the Goods any items listed in clause 9, including prohibited or dangerous items. The Customer shall indemnify the Company for all losses, costs, and liabilities arising from any breach of this requirement.
8. Storage Terms
8.1 Where storage is provided, Goods will be stored at a Storage Facility selected by the Company. The Company may move Goods between storage units or facilities for operational reasons, provided that the level of care and security is maintained.
8.2 Storage charges are calculated in accordance with the agreed rate and are payable in advance. The Company may refuse access to the Goods or release of Goods while any storage or related charges remain unpaid.
8.3 The Customer may access stored Goods only by prior appointment and subject to the Company’s security procedures and opening hours. The Company may charge a reasonable fee for supervised access or handling of items in storage.
8.4 The Company will exercise reasonable care in the storage of Goods but does not guarantee that any particular unit, temperature, humidity, or environmental condition will be maintained unless specifically agreed in writing.
9. Prohibited and Restricted Items
9.1 The Customer must not submit for removal or storage any of the following items:
a. Explosives, firearms, weapons or ammunition.
b. Flammable, corrosive, toxic, or hazardous materials, including gas cylinders, paints, solvents, chemicals, or asbestos.
c. Perishable goods, plants, animals, or living organisms.
d. Currency, cash, bonds, precious stones, or valuable documents such as passports, share certificates or deeds.
e. Illegal items, stolen goods, or any items whose possession or transport is unlawful.
9.2 The Company may remove, dispose of, or render safe any prohibited items discovered among the Goods, at the Customer’s risk and expense. The Company shall not be liable for any loss or damage arising from handling or disposal of such items.
10. Waste Regulations and Disposal
10.1 The Company operates in accordance with applicable waste and environmental regulations in the United Kingdom. The Customer must not request the Company to dispose of waste illegally or in a manner contrary to such regulations.
10.2 Where the Company agrees to remove unwanted items or waste as part of the Services, such removal will be subject to additional charges and may require the Customer to confirm the nature and origin of the items.
10.3 The Customer remains responsible for ensuring that items for disposal do not include dangerous or prohibited materials. If such materials are discovered, the Company may refuse to collect or may arrange lawful disposal at the Customer’s cost.
10.4 The Company may provide advice regarding lawful disposal and recycling options, but the Customer retains ultimate responsibility for compliance with waste regulations in relation to the Goods.
11. Liability and Limitations
11.1 The Company will exercise reasonable care and skill in providing the Services. However, the Company’s liability is subject to the exclusions and limitations set out in this clause.
11.2 The Company will not be liable for loss or damage arising from:
a. Inherent defects, natural deterioration or pre existing damage in the Goods.
b. Insufficient or unsuitable packing by the Customer.
c. Acts or omissions of the Customer or third parties not engaged by the Company.
d. Circumstances beyond the Company’s reasonable control, including extreme weather, traffic disruption, acts of god, or industrial action.
11.3 Unless otherwise agreed in writing, the Company’s liability for loss of or damage to Goods is limited to a reasonable sum per item or per consignment, subject to an overall cap. Details of applicable limits will be provided on request or in the quotation.
11.4 The Company shall not be liable for any indirect, special, or consequential loss, including loss of profits, business interruption, or loss of opportunity, even if advised of the possibility of such losses.
11.5 Nothing in these Terms and Conditions shall limit or exclude liability for death or personal injury caused by the Company’s negligence, fraud, or any other liability which cannot lawfully be limited or excluded.
12. Claims and Time Limits
12.1 The Customer must inspect Goods as soon as reasonably practicable after completion of the Services or after removal from storage.
12.2 Any visible loss or damage must be reported to the Company in writing within seven days of delivery or collection. For loss or damage that is not immediately apparent, the Customer must notify the Company in writing within a reasonable time and in any event no later than twenty eight days after delivery or collection.
12.3 The Customer must allow the Company reasonable opportunity to inspect the Goods and investigate the circumstances of any alleged loss or damage. Failure to comply with these requirements may prejudice any claim.
12.4 Legal proceedings against the Company must be commenced within one year of the date of the event giving rise to the claim, failing which the Company shall have no liability.
13. Right of Lien and Sale of Goods
13.1 The Company has a legal right to retain possession of the Goods until all sums due under the Contract, including storage charges, removal charges, interest and costs, have been paid in full.
13.2 If any sums remain unpaid for a period of not less than ninety days, the Company may, after giving reasonable notice, sell or otherwise dispose of some or all of the Goods and apply the proceeds towards the outstanding sums and associated costs. Any balance after deduction of all amounts due will be held for the Customer, without interest.
14. Data Protection and Privacy
14.1 The Company will use personal data provided by the Customer for the purposes of supplying the Services, managing the Contract, processing payments, and complying with legal obligations.
14.2 The Company will take reasonable steps to protect personal data and will only share it with third parties where necessary to perform the Services, comply with the law, or with the Customer’s consent.
15. Complaints and Dispute Resolution
15.1 If the Customer is dissatisfied with any aspect of the Services, the Customer should raise the issue with the Company as soon as possible so that the Company has an opportunity to resolve the matter.
15.2 The Company will investigate complaints promptly and seek to agree a fair resolution. The Company may request evidence, photographs, or other information to assist in the investigation.
15.3 Nothing in this clause affects the Customer’s statutory rights under UK consumer law where applicable.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any Contract between the Company and the Customer, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.
17. General Provisions
17.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
17.2 The Company may amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that Contract.
17.3 No failure or delay by the Company in exercising any right or remedy shall operate as a waiver of that right or remedy.
17.4 The Customer may not assign or transfer any rights or obligations under the Contract without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations where this does not materially affect the standard of the Services.
17.5 These Terms and Conditions, together with any written quotation or confirmation issued by the Company, constitute the entire agreement between the parties in relation to the Services and supersede any prior understandings or representations.
