Penge Storage Service Terms and Conditions

These Terms and Conditions set out the basis on which storage services are provided by Penge Storage. By making a booking, using a storage unit, or allowing goods to be placed into storage, the customer agrees to be bound by these terms. These terms are intended to provide a clear and fair framework for the use of our storage services, covering the booking process, payments, cancellations, liability, waste regulations, and the law that applies to this agreement.

For the purposes of these terms, references to “we”, “us”, and “our” mean Penge Storage, and references to “you” or “the customer” mean the person or business entering into the storage agreement. The storage service may include the use of a unit, container, locker, or other designated storage space, together with any associated access arrangements agreed at the time of booking. Your booking confirms that you have authority to enter into this agreement and that all information you provide is accurate and complete.

These terms apply to all standard storage arrangements unless we have agreed alternative terms in writing. Any special arrangement must be expressly confirmed and will only apply to the specific service it relates to. We may update these terms from time to time, and the version in force at the time of booking will normally govern the service unless a later change is required by law or agreed by both parties.

Booking Process

Bookings may be made through our approved reservation process and are subject to availability. A booking request does not guarantee a space until it has been accepted by us and any required deposit, identification, or supporting information has been received. We may decline a booking at our discretion where we consider that the proposed use is unsuitable, unlawful, unsafe, or inconsistent with our site rules or security requirements.

When completing a booking, you must provide accurate details including your name, address, contact information, and any information needed to identify the goods to be stored. If the storage is being arranged for a company, partnership, or another person, you must confirm that you have authority to act on their behalf. You must also inform us of any special handling requirements, restricted items, or circumstances that may affect the storage of your goods.

After acceptance, we may issue a confirmation containing the start date, unit details, access conditions, charges, and any additional terms. You are responsible for checking the confirmation promptly and notifying us of any inaccuracies. Failure to do so may affect our ability to amend the booking. Access to the storage area may be conditional on completion of identity checks, signature of the agreement, and compliance with any site procedures in force at the time.

Payments, Charges and Billing

All charges are payable in accordance with the rates and billing cycle stated at the time of booking or on the invoice issued by us. Charges may include storage rent, administration fees, deposits, late payment charges, replacement access items, and any other amounts clearly notified to you in advance. Unless stated otherwise, all amounts are payable in pounds sterling and include only those taxes expressly shown on the invoice.

Payment must be made on or before the due date. Where payment is taken by direct debit, card, bank transfer, or another permitted method, you must ensure sufficient funds are available. If any payment is declined, reversed, or otherwise fails, you remain responsible for the outstanding balance and any associated fees. We may suspend access to the storage unit, restrict services, or take recovery action where payment is overdue.

If charges change, we will give reasonable notice where required by law or by the agreement. Price changes will not usually affect any fixed-term booking already paid for in full, unless the change is due to tax, a legal requirement, or a service variation requested by you. You are responsible for reviewing invoices and account statements promptly. Any query regarding a charge must be raised without undue delay, though payment of undisputed sums must still be made by the due date.

Cancellations, Termination and Refunds

You may cancel a booking before the storage start date, subject to any cancellation terms set out in your confirmation or booking summary. Where a deposit has been paid, it may be non-refundable if we have already reserved the space, incurred administrative costs, or clearly stated that the deposit is used to secure availability. Any refund due will normally be processed within a reasonable period after cancellation, less any sums properly owed to us.

For ongoing storage, either party may terminate the arrangement by giving the notice period stated in the agreement. If no notice period is specified, you must give reasonable notice before removing goods and ending the booking. Charges may continue until the agreed end date or until the unit has been vacated and keys, access cards, or other access devices have been returned. You must leave the storage space clean and empty, unless we have agreed otherwise in writing.

If you fail to remove your goods by the termination date, we may continue to charge storage fees and may take action permitted by law to deal with items left behind. We are not responsible for delays caused by your failure to return access devices or complete any required exit process. Any cancellation or termination does not affect rights or obligations that are intended to continue after the agreement ends, including liability provisions, unpaid charges, and any obligations relating to prohibited goods or waste.

Use of Storage and Customer Responsibilities

You must use the storage unit lawfully and only for the storage of goods belonging to you or goods that you are authorised to store. The unit must not be used as a workplace, residence, retail outlet, or for any purpose that requires consent, licensing, or regulation unless we have expressly agreed this in writing. You must keep the unit locked if a lock is provided or permitted for your use, and you are responsible for the security of your own goods.

You must not store items that are hazardous, flammable, explosive, toxic, illegal, stolen, perishable, alive, odorous, or capable of causing damage, nuisance, infestation, or contamination. This includes, without limitation, chemicals, firearms, ammunition, drugs, gas bottles, food, plants, animals, and waste. You must also not store items that are subject to special legal controls unless you have first obtained all necessary permissions and informed us in writing. We may inspect goods where reasonably necessary for safety, compliance, or security reasons.

You are responsible for ensuring that your goods are suitably packaged, wrapped, and labelled for storage, and that fragile or valuable items are protected to an appropriate standard. We do not undertake to check the condition, suitability, or value of goods unless we have expressly agreed to do so. Any loss arising from poor packaging, deterioration inherent in the goods, or failure to declare special characteristics will be your responsibility unless caused by our negligence and not otherwise excluded by law.

Waste Regulations and Prohibited Disposal

The storage service is not a waste disposal service. You must not abandon, dump, or leave waste in the unit, on the site, or in any shared area unless the material is expressly accepted under a separate arrangement and in accordance with applicable waste laws. For the purposes of these terms, “waste” includes rubbish, unwanted household items, construction debris, contaminated materials, electrical waste, tyres, oils, batteries, and any item that is no longer intended for continued use.

You must comply with all applicable UK waste regulations and any relevant environmental requirements. Where the law requires a licence, transfer note, hazardous waste procedure, producer responsibility obligation, or other form of compliance, it is your responsibility to ensure this is met before placing any material into storage. If we reasonably believe any item is waste, improperly disposed of, or likely to breach environmental law, we may refuse entry, require removal, or arrange disposal at your cost where lawful to do so.

You must not use the premises to store materials that may leak, contaminate, attract pests, or create odour or pollution. If your goods cause damage, contamination, or a clean-up requirement, you will be liable for all resulting costs, including removal, disposal, remediation, and professional fees. Any hazardous spill, leak, or environmental incident must be reported and addressed immediately in accordance with applicable law and site rules. Failure to comply may result in termination of the agreement and further action.

Liability, Insurance and Risk

All goods are stored at your own risk, subject to the rights that cannot be excluded under law. We do not provide insurance for your goods unless this is clearly stated in the agreement. You are strongly advised to maintain adequate insurance covering theft, fire, flood, accidental damage, transit, and any other risks relevant to your items. It is your responsibility to ensure the sum insured is sufficient for the full replacement value of the goods stored.

We will not be liable for loss or damage to your goods unless caused by our proven negligence, breach of contract, or other legal fault that cannot be excluded. In particular, we are not responsible for loss arising from events beyond our reasonable control, including severe weather, flood, fire, acts of vandalism, utility failure, theft by third parties, pest activity, civil disturbance, or delayed access. We are also not liable for indirect or consequential loss such as loss of profits, business interruption, or loss of opportunity.

Where we are liable and the law allows limitation, our total liability will generally be limited to the lesser of the actual proven loss or the amount reasonably foreseeable at the time the agreement was made, except where such limitation is not permitted by law. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited under UK law.

Access, Security and Site Conduct

You must follow all site rules, security procedures, and reasonable instructions given by our staff. Access may be limited to specified hours, and we may change access arrangements for security, maintenance, or operational reasons. You must not share access codes, keys, or entry devices except with authorised persons and you remain responsible for anyone you allow onto the premises. Misuse of access arrangements may lead to suspension or termination of the booking.

We may refuse access where you are in breach of these terms, where payment is overdue, or where access would create a safety or security concern. You must not smoke, use open flames, or carry out repairs, cleaning, or mechanical work in the storage area unless expressly permitted. You must not obstruct passages, emergency exits, or shared areas, and you must ensure your conduct does not disturb other customers or interfere with the proper operation of the site.

Where CCTV, alarms, locks, barriers, or other security measures are provided, these are intended as additional precautions and do not guarantee protection against all loss. You remain responsible for securing your own goods and for checking that the storage space is locked and left in a proper condition after each visit. If you become aware of any security incident, damage, or unauthorised access, you should notify us as soon as practicable.

Default, Recovery and General Terms

If you fail to pay any amount due, breach these terms, or store prohibited items, we may take any reasonable action permitted by law, including suspending access, terminating the agreement, recovering outstanding charges, or arranging the removal of goods. Any costs we reasonably incur in enforcing these terms may be recovered from you, including storage arrears, administration expenses, legal costs, and disposal charges where lawful.

We may assign or transfer our rights and obligations under this agreement where lawful, provided that this does not materially reduce your rights. You may not transfer your rights or obligations without our prior written consent. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. Any failure by us to enforce a right on one occasion does not mean that right is waived for the future.

These terms, together with the booking confirmation and any written amendments, form the entire agreement between the parties concerning the storage service. No oral statement or informal representation will alter these terms unless confirmed in writing by an authorised representative. The headings in this document are for convenience only and do not affect interpretation.

Governing Law and Jurisdiction

This agreement and any dispute or claim arising out of or in connection with it shall be governed by and interpreted in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where consumer law or mandatory legal rules provide otherwise. If you are contracting as a consumer, your statutory rights are not affected by these terms.

By booking and using the service, you confirm that you have read, understood, and accepted these Penge Storage terms in full. You also confirm that you will store only permitted items, comply with all payment obligations, and use the storage unit responsibly and lawfully. These terms are designed to protect both parties and to support a safe, clear, and reliable storage arrangement.